Major incident
Seismic Software: Some customers are experiencing "the video does not exist" or other errors when attempting to watch videos
Apr 14, 2026, 16:50 UTC
started
22:02 UTC
resolved
5 h 13 min
duration
Affected: Content Video
Current status of Seismic Software: Operational — live Seismic Software status
Timeline
- Apr 14, 2026, 16:50 UTCinvestigatingWe are currently investigating this issue.
- Apr 14, 2026, 16:51 UTCinvestigatingVimeo, Seismic's video provider, is currently experiencing issues on their platform. Seismic is engaging with Vimeo to identify cause and resolution. https://status.vhx.tv/
- Apr 14, 2026, 17:07 UTCidentifiedSome videos beginning to recover through Seismic's backup measures. We continue to communicate with Vimeo on full recovery.
- Apr 14, 2026, 17:13 UTCidentifiedVimeo has identified the issue and is implementing a fix.
- Apr 14, 2026, 18:06 UTCmonitoringVimeo has recovered and we continue to monitor.
- Apr 14, 2026, 22:02 UTCresolvedThis incident has been resolved.
Updates as published by Seismic Software (original).
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More Seismic Software incidents
- October 26, 2026 Investigating Reports of Degraded Performance
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- August 24, 2026 Some customers in the US may be experiencing issues with Insights Dashboards
- August 20, 2026 The Support Portal is currently unavailable. Please open support tickets by emailing [email protected] if needed.