Major incident

Seismic Software: Users encountering errors when attempting to send Bulk Email, LiveSend, and DSR's

Affected: Digital Sales Room, Bulk Email

Current status of Seismic Software: Operational — live Seismic Software status

Timeline

1. Apr 6, 2026, 14:48 UTC
   investigating
   We are currently investigating this issue.
2. Apr 6, 2026, 16:08 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Apr 6, 2026, 16:22 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Apr 6, 2026, 17:19 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Apr 6, 2026, 17:20 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Apr 6, 2026, 18:46 UTC
   resolved
   This incident has been resolved.

Updates as published by Seismic Software (original).