Major incident

Sardine AI: Degraded Performance for EU Dashboard

Affected: Dashboard

Current status of Sardine AI: Operational — live Sardine AI status

Timeline

1. Jul 16, 2026, 12:40 UTC
   investigating
   We are currently experiencing degraded performance in retrieving the latest customer sessions in the Customer Intelligence page. Root cause has been determined. We are working on resolution.
2. Jul 16, 2026, 12:40 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 16, 2026, 12:41 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Jul 16, 2026, 12:41 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Jul 16, 2026, 13:13 UTC
   monitoring
   A fix has been implemented and results are being displayed in the Customer Intelligence page. We are monitoring the process until full service is restored.
6. Jul 16, 2026, 13:13 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Jul 16, 2026, 14:25 UTC
   resolved
   The issue has been resolved.

Updates as published by Sardine AI (original).