Major incident

Sardine AI: Customer Intelligence tab in US Production Dashboard not showing sessions/transactions

Affected: Dashboard

Current status of Sardine AI: Operational — live Sardine AI status

Timeline

1. Jul 24, 2026, 00:42 UTC
   investigating
   We are currently investigating this issue.
2. Jul 24, 2026, 00:58 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 24, 2026, 01:19 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 24, 2026, 01:41 UTC
   monitoring
   New sessions are being shown OK, a few older ones might still be missing, they'll be shown shortly.
5. Jul 24, 2026, 02:07 UTC
   resolved
   This incident has been resolved.

Updates as published by Sardine AI (original).