Major incident

Runway: We've identified a problem and are working on a fix

Affected: App, Backend, Public API

Current status of Runway: Operational — live Runway status

Timeline

1. May 13, 2026, 09:11 UTC
   investigating
   Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
2. May 13, 2026, 10:24 UTC
   identified
   We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.
3. May 13, 2026, 12:29 UTC
   monitoring
   We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
4. May 13, 2026, 13:32 UTC
   resolved
   This incident has now been resolved.

Updates as published by Runway (original).