Major incident

Rice University: Sending email from legacy organizational accounts (Cyrus)

Affected: Cyrus (Campus) Mail System

Current status of Rice University: Operational — live Rice University status

Timeline

1. Apr 23, 2026, 18:44 UTC
   investigating
   We have received reports of users not able to send mail from legacy org accounts on the Cyrus mail system. Org accounts on Google or Exchange are not affected. We are currently investigating the issue.
2. Apr 23, 2026, 19:38 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Apr 24, 2026, 00:56 UTC
   resolved
   This incident has been resolved.

Updates as published by Rice University (original).