Major incident

Quest On Demand: Cloud Service Provider Outage

Affected: US Region, US Region, US Region, US Region, US Region, US Region, US Region, US Region

Current status of Quest On Demand: Operational — live Quest On Demand status

Timeline

1. May 29, 2026, 06:35 UTC
   investigating
   Azure has reported an ongoing service disruption affecting the West US 2 region, which is impacting On Demand services. Affected products: On Demand Migration On Demand Recovery Impact summary: 1.) On Demand Migration (all workloads) This outage affects all migration workloads, including Accounts, Email, OneDrive, SharePoint, Teams, and related services. The UI may be unreachable for affected organizations Migration jobs may fail, stall, or encounter unexpected errors 2.) On Demand Recovery (ODR) The UI may be unreachable for affected organizations Backup operations may fail or not complete successfully during the outage Next steps / recommendations: Monitor your migration and backup job history after service restoration Restart any failed or incomplete tasks as needed We are actively monitoring the situation and will provide updates as soon as more information becomes available. We appreciate your patience while Azure works to resolve the issue.
2. May 29, 2026, 09:31 UTC
   identified
   Our cloud services provider is currently experiencing an outage that is affecting our Migration and Recovery services in the US region. As a result, several operations are currently failing. You can follow real-time updates on our cloud service provider’s status page, here: https://azure.status.microsoft/en-us/status We continue to actively monitor the situation as our cloud services provider continues to restore their services, and we will update this notice as soon as new information is available.
3. May 29, 2026, 15:55 UTC
   monitoring
   Our cloud infrastructure provider is actively restoring services, and some services have already returned to operational status. We are continuing to monitor the situation closely and will update this notice as further information becomes available. Once all services have been restored, we will publish a summary of the impact on our services.
4. May 29, 2026, 21:47 UTC
   resolved
   Our cloud service provider has resolved the underlying issue. Below is a summary of how our services were affected during the outage. 1) On Demand Migration Accounts, Email, OneDrive, and Power BI Some migration jobs may have failed or encountered unexpected errors during the outage period. We recommend reviewing your migration job history and restarting any affected tasks as needed. 2) On Demand Migration SharePoint, Desktop Update Agent, and Teams All migration jobs continued to run normally and were not affected by the outage. You may see some transient error messages in the event log, but tasks will continue to completion without interruption. 3) On Demand Migration Active Directory All running and scheduled workflows continued to operate normally and were not impacted by the outage. 4) On Demand Migration Domain Rewrite The Domain Rewrite service remained fully operational throughout the outage. All email processing completed successfully. 5) Identity Recovery for Entra ID Scheduled backups scheduled for 9:00 AM UTC were impacted during the outage. Subsequent scheduled backups starting at 3:00 PM UTC are running as expected.

Updates as published by Quest On Demand (original).