Major incident

Quest On Demand: Production Incident - Identity Recovery for Microsoft Entra ID Backups Affected

Jul 28, 2026, 16:28 UTC

started

22:18 UTC

resolved

5 h 50 min

duration

Affected: US Region, Australia Region, Canada Region, EU Region, UK Region

Current status of Quest On Demand: Operational — live Quest On Demand status

Timeline

Jul 28, 2026, 16:28 UTC
investigating
We are aware of a potential issue that may impact backups for some Identity Recovery for Microsoft Entra ID customers in all regions. An investigation is currently underway, and we will report back soon.
Jul 28, 2026, 22:18 UTC
resolved
We have resolved the issue, and we will continue to monitor scheduled backups. We apologies for any inconvenience this may have caused.

Updates as published by Quest On Demand (original).