Critical incident

PowerSchool Products: 504 Error Messages

Affected: Enrollment Express/ECollect

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Aug 31, 2026, 22:37 UTC
   investigating
   We are aware of an issue causing some users to receive a 504 error message. Our team is actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
2. Sep 1, 2026, 00:24 UTC
   identified
   Customers were temporarily unable to access the Customer Management Portal (CMP) due to a system storage issue that affected the application's ability to operate normally. Our team resolved the issue by restoring available storage and redeploying the affected services. Access to the portal has been fully restored, and we are continuing to monitor the environment to ensure ongoing stability.
3. Sep 1, 2026, 00:25 UTC
   monitoring
   Service has been restored, and the Customer Management Portal (CMP) is operating normally. All affected services are available again, and system performance has returned to expected levels. Our team continues to closely monitor the environment to ensure ongoing stability and reliability.
4. Sep 1, 2026, 02:58 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Sep 1, 2026, 16:05 UTC
   resolved
   The issue has been resolved. Services have been fully restored, and the platform is operating normally. All affected functionality is now available, and system performance has returned to expected levels. If you continue to experience any issues related to this incident, please contact PowerSchool Support for further assistance.

Updates as published by PowerSchool Products (original).