Critical incident

PowerSchool Products: Investigating Service Degradation Across Multiple Products

Affected: Applicant Tracking, Employee Records (HigherEd), Employee Records, Perform

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Aug 11, 2026, 21:30 UTC
   investigating
   We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
2. Aug 11, 2026, 21:58 UTC
   investigating
   During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.
3. Aug 11, 2026, 22:08 UTC
   monitoring
   A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.
4. Aug 11, 2026, 23:20 UTC
   resolved
   The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.

Updates as published by PowerSchool Products (original).