Major incident

PowerSchool Products: Unable to login to Atrieve Web

Affected: HOST02, HOST03, HOST04, HOST05, HOST06, HOST31

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Aug 10, 2026, 14:42 UTC
   investigating
   We are currently investigating an issue where users aren't able to login to Atrieve Web.
2. Aug 10, 2026, 16:17 UTC
   identified
   We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
3. Aug 10, 2026, 17:02 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
4. Aug 11, 2026, 10:35 UTC
   resolved
   The issue reported for Atrieve Web has been resolved and this incident has been closed.

Updates as published by PowerSchool Products (original).