Critical incident

PowerSchool Products: HigherEd - Users are unable login to Employee Records

Affected: Employee Records (HigherEd)

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. May 11, 2026, 14:13 UTC
   investigating
   We are investigating reports of login issues within HigherEd Employee Records. Our team is working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward resolution.
2. May 11, 2026, 14:55 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in HigherEd Employee Records. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
3. May 11, 2026, 17:45 UTC
   resolved
   The issue reported for HigherEd Employee Records has been resolved and this incident has been closed

Updates as published by PowerSchool Products (original).