Major incident

Clerk: Account Portal not Redirecting

Current status of Clerk: Operational — live Clerk status

Timeline

1. May 11, 2026, 15:00 UTC
   investigating
   Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page.
2. May 11, 2026, 15:30 UTC
   monitoring
   We have deployed a mitigation and are observing.
3. May 11, 2026, 17:19 UTC
   resolved
   The issue has been resolved.

Updates as published by Clerk.