Major incident

Pitt Digital Systems: Vendor Issue Affecting Claude for Education Access for New Users

Affected: Claude for Education

Current status of Pitt Digital Systems: Minor issues — live Pitt Digital Systems status

Timeline

1. Aug 13, 2026, 15:01 UTC
   investigating
   Pitt Digital is aware of a vendor issue that is preventing new users from being provisioned with access to Claude for Education. Existing Claude for Education users are not affected and can continue to use the service as they normally would. Pitt Digital is working with the vendor to resolve the issue and restore full access as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.
2. Aug 13, 2026, 18:23 UTC
   monitoring
   The vendor has taken steps to address their issue that prevented new users from being provisioned with access to Claude for Education. Pitt Digital is currently monitoring the service and working with the vendor to confirm that full access has been restored.
3. Aug 13, 2026, 20:12 UTC
   resolved
   Monitoring confirms the vendor has fully resolved their issue, which affected customers beyond the University of Pittsburgh.

Updates as published by Pitt Digital Systems (original).