Critical incident

Pitt Digital Systems: Vendor Issue Affecting Claude for Education

Affected: Claude for Education

Current status of Pitt Digital Systems: Minor issues — live Pitt Digital Systems status

Timeline

1. Apr 28, 2026, 18:40 UTC
   investigating
   Pitt Digital is aware of a vendor issue that is affecting Claude for Education. Individuals affected by the issue may be unable to log in, submit prompts, and use other features. The issue may also result in authentication errors for requests to the API and Claude Code. The vendor is working to resolve the issue, which affects customers beyond the University of Pittsburgh. Updates will be posted to status.pitt.edu as more details become available.
2. Apr 28, 2026, 19:17 UTC
   monitoring
   The vendor has taken steps to mitigate the issue. Initial results indicate service has been restored. Pitt Digital continues to closely monitor the service to ensure continued reliability and stability. Additional updates will be posted to status.pitt.edu.
3. Apr 28, 2026, 19:56 UTC
   resolved
   Monitoring confirms that the issue that affected Claude for Education earlier today has been fully resolved.

Updates as published by Pitt Digital Systems (original).