Major incident

Phreesia: Appointments Hub / PhreesiaPad Issue on Zone 3

Affected: Phreesia Dashboard, PhreesiaPads

Current status of Phreesia: Operational — live Phreesia status

Timeline

1. Jul 8, 2026, 12:56 UTC
   investigating
   We have detected an issue where users in Zone 3 may experience delayed load times or encounter errors when accessing the Appointments Hub. Our Engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
2. Jul 8, 2026, 13:09 UTC
   investigating
   Our investigation indicates that, in addition to delayed load times and errors when accessing the Appointments Hub, PhreesiaPads may also fail to load interviews for users in Zone 3. Our Engineering team continues to investigate the issue and is working to restore normal functionality. We will provide updates as more information becomes available.
3. Jul 8, 2026, 14:37 UTC
   investigating
   We are continuing to investigate this issue.
4. Jul 8, 2026, 15:10 UTC
   resolved
   The issue impacting performance for the Phreesia Dashboard, Appointments Hub, and PhreesiaPads in Zone 3 has been resolved. Users should no longer experience delayed load times, errors, or issues with PhreesiaPads loading interviews. We apologize for any inconvenience this issue may have caused and appreciate your patience while our Engineering team worked to restore normal performance.

Updates as published by Phreesia (original).