Major incident

Phone.com: Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications

Affected: Voice Network, My.Phone.com, Mobile Application

Current status of Phone.com: Operational — live Phone.com status

Timeline

1. Apr 13, 2026, 19:10 UTC
   investigating
   We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.
2. Apr 13, 2026, 19:32 UTC
   investigating
   This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.
3. Apr 13, 2026, 19:40 UTC
   resolved
   The issue impacting inbound calls on My.Phone.com and the Phone.com mobile app has been resolved. Services, including voicemail and fax notifications and call recordings, have been fully restored. We appreciate your patience while our team worked to resolve this issue.

Updates as published by Phone.com (original).