Major incident

Segment: Audience Preview Unavailable

Affected: Web Interface (US), Web Interface (EU)

Current status of Segment: Minor issues — live Segment status

Timeline

1. Apr 13, 2026, 19:02 UTC
   investigating
   We are currently investigating an issue where the Audience Previews are not loading for some customers.
2. Apr 13, 2026, 19:04 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 13, 2026, 19:19 UTC
   resolved
   The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally.

Updates as published by Segment (original).