Major incident

Phone.com: Customer Service Line - Inbound & Outbound Calling Impairment

Affected: Customer Service - Sales & Support Lines

Current status of Phone.com: Operational — live Phone.com status

Timeline

1. Jun 26, 2026, 19:20 UTC
   identified
   We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls. This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available. In the meantime, you can: Submit a support ticket to receive assistance via email. Sign in to My.Phone.com to chat with a support agent. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
2. Jun 26, 2026, 19:47 UTC
   resolved
   Our partner has resolved the issue and our support lines are fully operational.

Updates as published by Phone.com (original).