Minor incident

Paysafe: Service Disruption - NetBanx Back Office Activity Reports

Affected: NetBanx Back Office

Current status of Paysafe: Under maintenance — live Paysafe status

Timeline

1. Oct 2, 2026, 19:00 UTC
   investigating
   We are investigating potential issue with the availability of activity reports in the NetBanx Back Office Portal. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0323314
2. Oct 2, 2026, 20:27 UTC
   investigating
   Our teams are still investigating. We will keep you informed on further progress. MIM Paysafe Reference ID: INC0323314
3. Oct 2, 2026, 20:46 UTC
   identified
   The root cause of this incident has been identified, and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID: INC0323314
4. Oct 2, 2026, 21:05 UTC
   resolved
   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0323314

Updates as published by Paysafe (original).