Parchment outage history and status
Is Parchment down right now?
Maintenance
Service Under Maintenance Affected: Ordering (maintenance) Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
- Unable to order · none
100%
uptime, 90 days
6
incidents, 90 days
5 h 27 min
median time to fix
Oct 26, 2026
last incident
Parchment components
Parchment Award Document Management
- Annotation Services Operational
- Document Import Services Operational
- Search Clusters & NoSQL Storage Operational
- Viewer Operational
ScribOrder
- Credit Card Processing Operational
- Email Notification Service Operational
- IP Printing & Digital Signing Operational
- ScribCheck Operational
- SMS & Phone Services Operational
- Search Clusters & NoSQL Storage Operational
- Etrans System Operational
Integrations
- Ellucian eTranscripts Operational
- eScrip-Safe Printer Operational
- RoboRegistrar Operational
Parchment Pathways K-12 Enroll
- Email Notification Service Operational
- GIS Integration Operational
- Search Clusters & NoSQL Storage Operational
- SMS & Phone Services Operational
Parchment Pathways K-12 District Transfer
- Email Notification Service Operational
- Search Clusters & NoSQL Storage Operational
- SMS & Phone Services Operational
Parchment Pathways K-12 Lottery
- Email Notification Service Operational
- GIS Integration Operational
- Search Clusters & NoSQL Storage Operational
- SMS & Phone Services Operational
Supporting Services
- FedEx Operational
- USPS Operational
- Parchment Print Operational
- Parchment Support Operational
- Salesforce / Parchment Help Center Operational
- GlobalSign Operational
Consumer
- Login Operational
- Ordering Maintenance
- Payment / JPMChase Operational
- Parchment Award - Transcript Services Operational
- Parchment Award - Diploma, Certificate, Badge, CLR Operational
- Parchment Analyze/Recruit Operational
- Course and Credit Solutions (Quottly) - Web Application Operational
- Course and Credit Solutions (Quottly) - Integration Operational
Parchment outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 26, 2026, 14:45 UTC | Unable to order Parchment Award - Transcript Services | No impact | ongoing |
| Oct 21, 2026, 20:45 UTC | Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP. | No impact | 5 h 27 min |
| Sep 10, 2026, 21:19 UTC | Login Issues Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR | No impact | 25 min |
| Sep 4, 2026, 12:39 UTC | MFA code emails not being sent Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit | Minor | 6 h 19 min |
| Aug 17, 2026, 16:59 UTC | Limited Consumer Support Hours Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR | Minor | 22 days 21 h |
| Jul 30, 2026, 20:17 UTC | Brief system update to improve our School Search on Parchment.com Login, Ordering, Payment / JPMChase | No impact | 1 h 31 min |
| Jul 27, 2026, 14:41 UTC | Page spins when you try to order a credential. Parchment Award - Transcript Services | Minor | 5 h 56 min |
| Jul 20, 2026, 21:12 UTC | Parchment Message "Error: Failed to get orders" Parchment Award - Transcript Services | Minor | 1 h 51 min |
| Jun 18, 2026, 23:00 UTC | Parchment Support will be closed for Juneteenth FedEx, USPS, Parchment Print, Parchment Support | No impact | 3 days 14 h |
| Jun 5, 2026, 18:50 UTC | GED - Order Processing Issues Parchment Award - Transcript Services | Minor | 4 h 13 min |
| Jun 4, 2026, 16:18 UTC | 404 Error - Downloading Third Party PDFs issued from GED Jurisdictions Parchment Award - Transcript Services | No impact | 1 h 12 min |
| May 26, 2026, 20:08 UTC | Website Delays, Learner Account Login Errors Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR | Major | 25 h 35 min |
| May 26, 2026, 16:36 UTC | Timeout Issues - Administrator Accounts Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit | Major | 29 h 07 min |
| May 5, 2026, 17:21 UTC | Notice: Learner Chat Currently Unavailable Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Support, Salesforce / Parchment Help Center | Minor | 41 days 21 h |
| May 5, 2026, 16:41 UTC | Page does not load when attempting to place a SAIR or RAIR order Parchment Award - Transcript Services | Minor | 29 h 35 min |
| May 5, 2026, 15:43 UTC | Error when updating learner account profile. Login | Minor | 23 h 21 min |
| May 1, 2026, 16:09 UTC | Unable to web download documents through Parchment Receive Parchment Award - Transcript Services | Minor | 2 h 27 min |
| Mar 31, 2026, 18:23 UTC | Degraded Performance of Parchment.com Login, Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit | Major | 3 h 01 min |
| Mar 30, 2026, 16:50 UTC | Degraded Performance of Parchment.com Login, Ordering, Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit | Major | 4 h 49 min |
| Mar 30, 2026, 14:23 UTC | Degraded Performance of Parchment Digital Badges Parchment Award - Diploma, Certificate, Badge, CLR | Minor | 26 min |
| Mar 28, 2026, 16:02 UTC | Regular Maintenance Login, Ellucian eTranscripts, FedEx, Annotation Services, Email Notification Service, Email Notification Service | No impact | 3 h 15 min |
| Mar 16, 2026, 18:21 UTC | Award Order Processing Delays Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR | Minor | 1 h 59 min |
| Mar 13, 2026, 13:36 UTC | Longer loading times within the Parchment Applications Login, Ordering, Parchment Award - Transcript Services, Payment / JPMChase, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit | Minor | 8 h 33 min |
| Mar 11, 2026, 16:54 UTC | GED Ordering Delays Parchment Award - Transcript Services | No impact | 3 h 24 min |
| Feb 27, 2026, 20:18 UTC | Member Ordering Degraded Ordering | Minor | 1 h 57 min |
48 incidents in our archive since April 23, 2025.
When and where Parchment fails
By weekday
Most incidents start on Mon.
- Mon15
- Tue10
- Wed8
- Thu6
- Fri8
- Sat1
- Sun0
Most affected, last 12 months
- Parchment Award - Transcript Services23
- Parchment Award - Diploma, Certificate, Badge, CLR15
- Ordering12
- Login10
- Parchment Analyze/Recruit8
- Parchment Print5
- Parchment Support5
- Payment / JPMChase4
When Parchment went down with others
- Sep 4, 2026, 12:17 UTC 14 services reported incidents within the hour
- Jul 27, 2026, 13:31 UTC 20 services reported incidents within the hour
- Nov 18, 2025, 10:52 UTC 172 services reported incidents within the hour
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FAQ
- Is Parchment down right now?
- At our last check Parchment's official status page reported: Service Under Maintenance. This page refreshes the status every few minutes.
- How often does Parchment go down?
- Parchment reported 6 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
- When was the last Parchment outage?
- The latest reported incident started on Oct 26, 2026, 14:45 UTC: "Unable to order", and is not resolved yet.
- How long do Parchment outages last?
- Half of Parchment's incidents in the last 90 days were resolved within 5 h 27 min.
Source: Parchment official status page · RSS of Parchment incidents · status badge for your site