Parchment incidents — OutageDBIncidents reported by Parchmenthttps://outagedb.com/No impact Parchment incident: Unable to orderhttps://outagedb.com/status/parchment/2026-10-26-unable-to-order/https://outagedb.com/status/parchment/2026-10-26-unable-to-order/Ongoing.Mon, 26 Oct 2026 14:45:30 GMTNo impact Parchment incident: Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP.https://outagedb.com/status/parchment/2026-10-21-instructure-is-aware-of-cve-2026-109618-and/https://outagedb.com/status/parchment/2026-10-21-instructure-is-aware-of-cve-2026-109618-and/Resolved after 5 h 27 min.Wed, 21 Oct 2026 20:45:12 GMTNo impact Parchment incident: Login Issueshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 25 min.Thu, 10 Sep 2026 21:19:37 GMTMinor Parchment incident: MFA code emails not being senthttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 6 h 19 min.Fri, 04 Sep 2026 12:39:55 GMTMinor Parchment incident: Limited Consumer Support Hourshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 22 days 21 h.Mon, 17 Aug 2026 16:59:03 GMTNo impact Parchment incident: Brief system update to improve our School Search on Parchment.comhttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 1 h 31 min.Thu, 30 Jul 2026 20:17:24 GMTMinor Parchment incident: Page spins when you try to order a credential.https://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 5 h 56 min.Mon, 27 Jul 2026 14:41:17 GMTMinor Parchment incident: Parchment Message "Error: Failed to get orders"https://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 1 h 51 min.Mon, 20 Jul 2026 21:12:27 GMTNo impact Parchment incident: Parchment Support will be closed for Juneteenthhttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 3 days 14 h.Thu, 18 Jun 2026 23:00:11 GMTMinor Parchment incident: GED - Order Processing Issueshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 4 h 13 min.Fri, 05 Jun 2026 18:50:49 GMTNo impact Parchment incident: 404 Error - Downloading Third Party PDFs issued from GED Jurisdictionshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 1 h 12 min.Thu, 04 Jun 2026 16:18:15 GMTMajor Parchment incident: Website Delays, Learner Account Login Errorshttps://outagedb.com/status/parchment/2026-05-26-website-delays-learner-account-login-errors/https://outagedb.com/status/parchment/2026-05-26-website-delays-learner-account-login-errors/Resolved after 25 h 35 min.Tue, 26 May 2026 20:08:28 GMTMajor Parchment incident: Timeout Issues - Administrator Accountshttps://outagedb.com/status/parchment/2026-05-26-timeout-issues-administrator-accounts/https://outagedb.com/status/parchment/2026-05-26-timeout-issues-administrator-accounts/Resolved after 29 h 07 min.Tue, 26 May 2026 16:36:06 GMTMinor Parchment incident: Notice: Learner Chat Currently Unavailablehttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 41 days 21 h.Tue, 05 May 2026 17:21:38 GMTMinor Parchment incident: Page does not load when attempting to place a SAIR or RAIR orderhttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 29 h 35 min.Tue, 05 May 2026 16:41:38 GMTMinor Parchment incident: Error when updating learner account profile.https://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 23 h 21 min.Tue, 05 May 2026 15:43:46 GMTMinor Parchment incident: Unable to web download documents through Parchment Receivehttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 2 h 27 min.Fri, 01 May 2026 16:09:12 GMTMajor Parchment incident: Degraded Performance of Parchment.comhttps://outagedb.com/status/parchment/2026-03-31-degraded-performance-of-parchment-com/https://outagedb.com/status/parchment/2026-03-31-degraded-performance-of-parchment-com/Resolved after 3 h 01 min.Tue, 31 Mar 2026 18:23:56 GMTMajor Parchment incident: Degraded Performance of Parchment.comhttps://outagedb.com/status/parchment/2026-03-30-degraded-performance-of-parchment-com/https://outagedb.com/status/parchment/2026-03-30-degraded-performance-of-parchment-com/Resolved after 4 h 49 min.Mon, 30 Mar 2026 16:50:23 GMTMinor Parchment incident: Degraded Performance of Parchment Digital Badgeshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 26 min.Mon, 30 Mar 2026 14:23:45 GMTNo impact Parchment incident: Regular Maintenancehttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 3 h 15 min.Sat, 28 Mar 2026 16:02:51 GMTMinor Parchment incident: Award Order Processing Delayshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 1 h 59 min.Mon, 16 Mar 2026 18:21:18 GMTMinor Parchment incident: Longer loading times within the Parchment Applicationshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 8 h 33 min.Fri, 13 Mar 2026 13:36:04 GMTNo impact Parchment incident: GED Ordering Delayshttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 3 h 24 min.Wed, 11 Mar 2026 16:54:34 GMTMinor Parchment incident: Member Ordering Degradedhttps://outagedb.com/status/parchment/https://outagedb.com/status/parchment/Resolved after 1 h 57 min.Fri, 27 Feb 2026 20:18:17 GMT