Major incident

Optimizely Service: Investigating – Content Recommendation Service Degradation in EMEA region

Affected: Content Recommendations API

Current status of Optimizely Service: Operational — live Optimizely Service status

Timeline

1. Jun 2, 2026, 07:48 UTC
   investigating
   We are currently investigating an issue affecting the Content Recommendation service in EMEA region. Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience!
2. Jun 2, 2026, 08:51 UTC
   monitoring
   A fix has been implemented and we are closely monitoring the results.
3. Jun 2, 2026, 10:45 UTC
   monitoring
   We continue to monitor the service.
4. Jun 2, 2026, 12:25 UTC
   resolved
   The incident is resolved.

Updates as published by Optimizely Service (original).