Major incident

OpenText: "Unknown Error" in CP Portal

Affected: Zix Customer Portal Interface - Customer Portal

Current status of OpenText: Partial outage — live OpenText status

Timeline

1. Aug 8, 2026, 15:05 UTC
   investigating
   Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available. Tracking Number - IM3976014
2. Aug 8, 2026, 20:03 UTC
   monitoring
   The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed. Tracking Number - IM3976014
3. Aug 10, 2026, 12:58 UTC
   resolved
   The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected. Tracking Number - IM3976014

Updates as published by OpenText (original).