Major incident

Nuki: Partial outage affecting Remote Access

Affected: Airbnb, Nuki Remote Access, Eviivo, Nuki Web, Guesty, Nuki REST API, Smily, Smoobu

Current status of Nuki: Operational — live Nuki status

Timeline

1. Apr 8, 2026, 11:44 UTC
   investigating
   We're currently investigating an issue affecting some services. We'll provide updates as we learn more. Please keep an eye on this page for updates.
2. Apr 8, 2026, 12:03 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Apr 8, 2026, 12:31 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Apr 9, 2026, 12:28 UTC
   resolved
   This incident has been resolved.

Updates as published by Nuki (original).