Critical incident
Moveworks: Live Agent Chat Degradation
May 12, 2026, 20:35 UTC
started
20:55 UTC
resolved
20 min
duration
Affected: Live Agent Message Brokering
Current status of Moveworks: Operational — live Moveworks status
Timeline
- May 12, 2026, 20:35 UTCidentifiedWe have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
- May 12, 2026, 20:55 UTCresolvedThis incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
Updates as published by Moveworks (original).
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