Major incident

Moveworks: Embedded AI Assistant Degradation

Affected: Embedded AI Assistant

Current status of Moveworks: Operational — live Moveworks status

Timeline

1. Apr 22, 2026, 16:43 UTC
   investigating
   We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.
2. Apr 22, 2026, 17:07 UTC
   identified
   We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.
3. Apr 22, 2026, 17:44 UTC
   resolved
   We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.

Updates as published by Moveworks (original).