Major incident

MoonPay: Increased Latency for the MoonPay API

Affected: API, On-ramp Widget, Off-ramp Widget, MoonPay App, Wallet Balances

Current status of MoonPay: Under maintenance — live MoonPay status

Timeline

1. Jul 31, 2026, 02:57 UTC
   investigating
   We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.
2. Jul 31, 2026, 03:45 UTC
   monitoring
   The issue is resolved and the MoonPay API is returning to normal operations. Engineers continue to monitor recovery.
3. Jul 31, 2026, 04:29 UTC
   monitoring
   Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully.
4. Jul 31, 2026, 19:49 UTC
   resolved
   All systems have returned to normal operation.

Updates as published by MoonPay (original).