Critical incident

Monotype: Error rate increased on Enterprise

Affected: DashBoard, Browse, MyLibrary, Manage

Current status of Monotype: Operational — live Monotype status

Timeline

1. Aug 20, 2026, 06:38 UTC
   investigating
   We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
2. Aug 20, 2026, 06:47 UTC
   monitoring
   We have identified the issue. The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
3. Aug 20, 2026, 07:13 UTC
   resolved
   The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
4. Aug 28, 2026, 09:26 UTC
   postmortem
   A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2026/08/20/RCA\_Enterprise\_2026-08-20.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2026/08/20/RCA_Enterprise_2026-08-20.pdf)

Updates as published by Monotype (original).