Critical incident

Monotype: Error rate increased on Extensis Connect Login

Affected: login

Current status of Monotype: Operational — live Monotype status

Timeline

1. Jul 2, 2026, 08:30 UTC
   investigating
   We’re aware of an issue affecting Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
2. Jul 2, 2026, 09:19 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 2, 2026, 10:25 UTC
   monitoring
   The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
4. Jul 2, 2026, 11:26 UTC
   resolved
   The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
5. Aug 27, 2026, 09:56 UTC
   postmortem
   A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2026/07/02/RCA\_Extensis\_Connect\_2026-07-02.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2026/07/02/RCA_Extensis_Connect_2026-07-02.pdf)

Updates as published by Monotype (original).