Major incident

MoEngage: Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update

Current status of MoEngage: Operational — live MoEngage status

Timeline

1. Aug 17, 2026, 14:30 UTC
   resolved
   Summary Between 2026-08-17 at 19:55 IST and 2026-08-18 at 12:00 IST, a subset of requests made to the Inform API may not have been delivered successfully. Affected requests received an HTTP 200 OK response, indicating success, but the corresponding messages were never sent. The issue has been fully resolved as of 2026-08-18 at 12:00 IST. Impact - Customers using the Inform API routed through DC-03 during the affected window may have been impacted - Affected requests appeared successful on the client side but were not processed - As a result, messages associated with those requests were not delivered - We are unable to automatically retry or replay the affected requests What We Did We identified the issue during a routine internal routing update and immediately rolled back the change. Full service was restored at 2026-08-18 at 12:00 IST. What You Should Do If you believe your integration was affected during this window, we recommend: - Reviewing your logs for requests made between 2026-08-17 19:55 IST and 2026-08-18 12:00 IST - Identifying any messages that were not delivered as expected - Re-sending those requests manually if delivery is still required We sincerely apologize for the inconvenience this may have caused. If you have any questions or need assistance identifying affected requests, please reach out to our support team.

Updates as published by MoEngage (original).