Major incident
MoEngage: Dashboard 01 - Degraded Performance in Data Ingestion
Apr 20, 2026, 10:34 UTC
started
01:45 UTC
resolved April 21, 2026
15 h 12 min
duration
Affected: Data Processing, Event Triggered Campaigns and Flows
Current status of MoEngage: Operational — live MoEngage status
Timeline
- Apr 20, 2026, 10:34 UTCmonitoringWe experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem. The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours. We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.
- Apr 21, 2026, 01:45 UTCresolvedThis incident has been resolved.
Updates as published by MoEngage (original).
Other services with incidents at the same time
- Check Point Services 09:40 UTC · Reach my device service is unavailable
More MoEngage incidents
- October 20, 2026 https://moengage.com/docs experiencing issues
- August 17, 2026 Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update
- July 27, 2026 Dashboard 01 - Degraded Performance Across Multiple Services
- July 25, 2026 DC01 - Degraded performance of Inform, Event Triggered Campaigns, Flows
- June 1, 2026 Dashboard 02 - Degradation in Email Link Branding Service
- June 1, 2026 Dashboard 02 and 04 - Email Delivery Reporting Impact