Major incident

MoEngage: Dashboard 01 - Degraded Performance Across Multiple Services

Affected: One-time & Periodic Campaigns - Mobile Push & Web Push, One-time & Periodic Campaigns - Email, One-time & Periodic Campaigns - SMS, One-time & Periodic Campaigns - Connectors, One-time & Periodic Campaigns - Flows, Event Triggered Campaigns and Flows, One-time & Periodic Campaigns - WhatsApp

Current status of MoEngage: Operational — live MoEngage status

Timeline

1. Jul 27, 2026, 10:07 UTC
   investigating
   We are currently experiencing degraded performance across multiple services. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible. What We Know So Far Multiple services are experiencing degraded performance Outbound channels are particularly impacted and some users may experience delays or failures with outbound message delivery Our team has identified a potential issue with our underlying cloud infrastructure and is actively investigating What We Are Doing Our engineering team is actively investigating the root cause and is working to restore full service. We will share more details as they become available. We will provide our next update within 30 minutes. We sincerely apologize for the disruption this may be causing to your operations. Thank you for your patience and understanding while we work to resolve this.
2. Jul 27, 2026, 10:12 UTC
   investigating
   We have identified that our servers are experiencing delays in scaling up within our cloud infrastructure. This is causing campaign sending to be significantly slower than normal as a result. Our engineering team is actively working on a resolution and we will provide a further update shortly.
3. Jul 27, 2026, 10:13 UTC
   investigating
   Event Triggered Campaigns and Flows are also experiencing degraded performance. Our team continues to work on a resolution and we will provide a further update shortly.
4. Jul 27, 2026, 10:32 UTC
   investigating
   Our engineering team has implemented a temporary workaround which has helped improve performance. Campaign sending has resumed, however you may still experience slower than usual delivery speeds while we continue to work on a full resolution. We will provide a further update shortly.
5. Jul 27, 2026, 11:07 UTC
   identified
   Our cloud infrastructure provider is currently experiencing issues which are impacting our services. We are in active communication with them and are working together to achieve a full recovery. We are seeing gradual improvement and services are beginning to recover, however this may take some time. We appreciate your continued patience while we work towards full resolution. We will provide a further update shortly.
6. Jul 27, 2026, 11:38 UTC
   monitoring
   We are pleased to confirm that our engineering team has identified the root cause and successfully applied a fix. Our infrastructure has recovered rapidly and we are seeing strong improvement across all affected services. Services have returned to normal and we are in the process of clearing the remaining backlog. We will post a final update once the backlog has been fully cleared. Thank you for your patience and understanding throughout this incident.
7. Jul 27, 2026, 14:47 UTC
   resolved
   This incident has been resolved.

Updates as published by MoEngage (original).