Matterport incidents — OutageDBIncidents reported by Matterporthttps://outagedb.com/Major Matterport incident: Intermittent Issues with Support Case Submission and Phone Supporthttps://outagedb.com/status/matterport/2026-09-16-intermittent-issues-with-support-case-submission-and-phone/https://outagedb.com/status/matterport/2026-09-16-intermittent-issues-with-support-case-submission-and-phone/Resolved after 6 h 14 min.Wed, 16 Sep 2026 09:43:56 GMTMajor Matterport incident: Hardware Purchases via Matterport Cart Unavailablehttps://outagedb.com/status/matterport/2026-05-08-hardware-purchases-via-matterport-cart-unavailable/https://outagedb.com/status/matterport/2026-05-08-hardware-purchases-via-matterport-cart-unavailable/Resolved after 1 h 34 min.Fri, 08 May 2026 20:02:00 GMTMajor Matterport incident: Payment gateway issues - Declined paymentshttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 28 h 18 min.Mon, 16 Feb 2026 15:35:01 GMTNo impact Matterport incident: Degradation of multiple Matterport serviceshttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after <1 min.Tue, 03 Feb 2026 23:30:00 GMTMinor Matterport incident: Space Processing degradationhttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 7 h 56 min.Mon, 20 Oct 2025 15:10:18 GMTNo impact Matterport incident: Outage in Telephone System - issues receiving incoming callshttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 1 h 12 min.Thu, 01 May 2025 11:44:17 GMTNo impact Matterport incident: Invoicing Display Issuehttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 1 h 26 min.Wed, 30 Apr 2025 14:12:25 GMTMinor Matterport incident: Platform degradationhttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 3 h 11 min.Tue, 17 Sep 2024 20:23:59 GMTMinor Matterport incident: Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region)https://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 1 h 10 min.Tue, 10 Sep 2024 03:54:33 GMTMinor Matterport incident: Degraded Performance for Cloud/Billinghttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 4 h 32 min.Wed, 04 Sep 2024 19:09:20 GMTMinor Matterport incident: Platform degradationhttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 1 h 43 min.Tue, 27 Aug 2024 18:01:19 GMTMinor Matterport incident: Degraded Performancehttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 2 h 17 min.Wed, 31 Jan 2024 15:28:44 GMTNo impact Matterport incident: E-Mail Delayhttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 24 h 24 min.Wed, 01 Mar 2023 22:53:13 GMTNo impact Matterport incident: E-Mail Delayshttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 5 h 27 min.Wed, 04 Jan 2023 23:24:12 GMTMinor Matterport incident: Showcase Loading Issueshttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 2 h.Tue, 25 Oct 2022 16:38:37 GMTMajor Matterport incident: Schematic Floor Plans - Download issuehttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 2 h 17 min.Thu, 25 Aug 2022 15:36:37 GMTNo impact Matterport incident: Degraded Performance - Space Processinghttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after —.Wed, 13 Jul 2022 22:24:08 GMTMinor Matterport incident: Discover search unavailablehttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 16 h 04 min.Fri, 27 May 2022 00:44:15 GMTMajor Matterport incident: Cart (buy.matterport.com) not availablehttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 1 h 34 min.Wed, 23 Mar 2022 23:45:27 GMTMinor Matterport incident: Add-On Processing delayshttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 23 h 27 min.Thu, 23 Dec 2021 18:14:09 GMTMinor Matterport incident: Degraded cart performancehttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 21 min.Wed, 15 Dec 2021 16:45:15 GMTMinor Matterport incident: Slower Model Processinghttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 23 h 12 min.Tue, 07 Dec 2021 16:52:34 GMTMinor Matterport incident: Capture App Degradedhttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 3 h 13 min.Sun, 17 Oct 2021 22:29:45 GMTMajor Matterport incident: Tax calculations failing on Carthttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 3 h 13 min.Fri, 17 Sep 2021 16:01:24 GMTMajor Matterport incident: Cloud Services Outagehttps://outagedb.com/status/matterport/https://outagedb.com/status/matterport/Resolved after 3 h 08 min.Thu, 15 Jul 2021 18:27:22 GMT