Major incident

LiveIntent: Delayed scheduled reports

Affected: Scheduled Reports, Platform UI

Current status of LiveIntent: Operational — live LiveIntent status

Timeline

1. Sep 24, 2026, 12:41 UTC
   investigating
   We have seen indication of a potential high severity issue with the LiveIntent Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.
2. Sep 24, 2026, 12:43 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 24, 2026, 13:08 UTC
   investigating
   We've identified some slowness in the UI as well, the team is actively investigating and trying to determine if it's related to the same issue.
4. Sep 24, 2026, 14:36 UTC
   investigating
   Early signs of recovery are being observed in report processing. UI slowness remains ongoing, and the team is actively working to address it.
5. Sep 24, 2026, 14:43 UTC
   investigating
   We are continuing to investigate this issue.
6. Sep 24, 2026, 14:44 UTC
   resolved
   Reports have caught up and are now processing at the normal rate. The UI is also working as expected now. The incident is resolved.

Updates as published by LiveIntent (original).