Major incident

Listrak: Limited Platform Access for Certain Accounts

Affected: Listrak App

Current status of Listrak: Operational — live Listrak status

Timeline

1. Apr 9, 2026, 14:04 UTC
   investigating
   We are currently investigating login issues for a subset of clients. Clients impacted would not be able to log into the platform at this time. We will provide updates as we learn more.
2. Apr 9, 2026, 14:10 UTC
   identified
   A small selection of our database systems entered a degraded state and required manual intervention to correct.
3. Apr 9, 2026, 14:10 UTC
   monitoring
   Systems have recovered and teams are continuing to monitor.
4. Apr 9, 2026, 16:38 UTC
   resolved
   All services for all clients are now fully functional.

Updates as published by Listrak (original).