Major incident

Listrak: Clients are unable to access admin.listrak.com

Affected: Listrak App

Current status of Listrak: Operational — live Listrak status

Timeline

1. Apr 15, 2026, 19:36 UTC
   investigating
   We are currently investigating reports that clients are unable to log into admin.listrak.com.
2. Apr 15, 2026, 19:49 UTC
   identified
   Engineers have identified an issue with a service that entered an unhealthy state. Corrective actions are being taken now. Clients might still see intermittent access issues while we continue to address the issue. This is not affecting any scheduled or transactional sends.
3. Apr 15, 2026, 20:04 UTC
   identified
   Engineers are continuing to restore authentication services to a fully operational state.
4. Apr 15, 2026, 20:15 UTC
   monitoring
   Engineers have corrected the impacted services and will continue to monitor.
5. Apr 15, 2026, 20:40 UTC
   resolved
   All systems are now fully recovered and operational.

Updates as published by Listrak (original).