Major incident

Lightspeed: Issues with Online orders and stale reports

Affected: Back Office - Reporting, API (incl. Online Orders), Order Anywhere, Lightspeed Payments, Reservations

Current status of Lightspeed: Operational — live Lightspeed status

Timeline

1. Oct 1, 2026, 09:20 UTC
   identified
   We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
2. Oct 1, 2026, 12:36 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 1, 2026, 13:43 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Oct 1, 2026, 14:43 UTC
   monitoring
   Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable. Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again. In-store terminal payments continue to work as normal.
5. Oct 1, 2026, 15:40 UTC
   monitoring
   The following features are impacted by the incident: - Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures
6. Oct 1, 2026, 18:38 UTC
   resolved
   This issue is now resolved.

Updates as published by Lightspeed (original).