Major incident

Kaseya: Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted

Affected: Off-Site Synchronization, Recovery, Disaster Recovery Team, Off-Site Recovery

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 20, 2026, 13:33 UTC
   investigating
   We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 20, 2026, 15:42 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 21, 2026, 12:52 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).