Major incident

Kaseya: Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created

Affected: EU1 (English Europe and Asia), German (Deutsch)

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 14, 2026, 09:21 UTC
   identified
   We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones. The Kaseya Engineering Team is working on resolving the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 14, 2026, 10:40 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 14, 2026, 11:23 UTC
   monitoring
   The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
4. Sep 14, 2026, 11:57 UTC
   resolved
   The system finished processing the remaining items in the queue, and the Incoming Email Processing is currently creating designated items in real time. This incident is resolved.

Updates as published by Kaseya (original).