Major incident

Kaseya: Datto BCDR - Cloud Recovery - Cloud Operations Service Impact

Affected: Off-Site Recovery

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 2, 2026, 10:10 UTC
   investigating
   We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 2, 2026, 11:27 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 2, 2026, 12:32 UTC
   investigating
   The Kaseya Systems Engineering Team is continuing to investigate the issue.
4. Sep 2, 2026, 13:10 UTC
   identified
   The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
5. Sep 3, 2026, 14:42 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Sep 3, 2026, 14:51 UTC
   identified
   The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
7. Sep 4, 2026, 14:19 UTC
   identified
   The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
8. Sep 4, 2026, 18:44 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
9. Sep 8, 2026, 16:26 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).