No impact incident

IXOPAY: Universal Tokenization Service Issues

Affected: iFrame, API v1, API v2, Transparent Gateway API v1, Transparent Gateway API v2, Payment Services v1 (Active Merchant), Payment Services v2, Batch/MFT, Test/Sandbox Environment, Fraud Services

Current status of IXOPAY: Operational — live IXOPAY status

Timeline

1. Oct 13, 2026, 18:56 UTC
   investigating
   Teams are currently investigating service issues affecting our Universal Tokenization (TokenEx) platform. Updates will be posted here as they become available.
2. Oct 13, 2026, 19:53 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 14, 2026, 10:18 UTC
   resolved
   No further issues were observed during the extended monitoring period. The incident is resolved. If you have any questions, please contact the Support team.

Updates as published by IXOPAY (original).