Major incident

Island: Login issue

Affected: US - Browser, EU - Browser, UK - Browser, Canada - Browser, AU - Browser, CN - Browser, US - Management Console, EU - Management Console, UK - Management Console, Canada - Management Console, AU - Management Console, CN - Management Console

Current status of Island: Operational — live Island status

Timeline

1. Mar 23, 2026, 10:20 UTC
   investigating
   Some users might be experiencing intermittent errors when trying to log into the Island Browser or the Island Management Console. We are investigating and will be updating shortly.
2. Mar 23, 2026, 10:27 UTC
   identified
   Some users may be experiencing intermittent errors when attempting to log into the Island Browser or the Island Management Console. Importantly, users who are already logged in to the Island Browser or who have an active Management Console admin session are not impacted and can continue working as normal. We are actively investigating the issue and will provide further updates shortly.
3. Mar 23, 2026, 10:36 UTC
   monitoring
   The issue impacting login to the Island Browser and Island Management Console has been resolved. Users should now be able to log in normally. Existing browser sessions and active Management Console admin sessions remained unaffected throughout the incident. We are continuing to monitor the environment closely to ensure ongoing stability.
4. Mar 23, 2026, 10:38 UTC
   resolved
   The issue impacting login to the Island Browser and Island Management Console has been fully resolved. A corrective change was implemented to address the underlying cause, and login functionality has been restored for all affected users. Throughout the incident, existing Island Browser sessions and active Management Console admin sessions remained unaffected and continued to operate normally. We have validated the fix and completed an extended monitoring period to ensure stability. All systems are operating as expected.

Updates as published by Island (original).