Major incident

iPaper: Issue with branded domains starting with www

Affected: Viewer

Current status of iPaper: Operational — live iPaper status

Timeline

1. Aug 24, 2026, 10:24 UTC
   investigating
   We are currently investigating an issue where our branded domains that start with www do not resolve properly.
2. Aug 24, 2026, 10:29 UTC
   monitoring
   A fix has been implemented and we're monitoring the result.
3. Aug 24, 2026, 11:36 UTC
   resolved
   The incident has been resolved
4. Sep 4, 2026, 15:25 UTC
   postmortem
   ## Summary Branded domains starting with www or that do not have HTTPs enabled were incorrectly redirected to their apex domains, and forcebly from HTTP to HTTPs, which our applications then redirected back to HTTP, causing a redirect loop. ## Impact The viewer was unable to serve any www or http branded domain, as it would always redirect away. ## Cause This was a misconfiguration on the Load Balancers where it would always redirect www and http. ## Resolution We have disabled these redirects, and updated our internal configurations and checks to make sure this cannot happen again.

Updates as published by iPaper (original).