Major incident

Gainsight PX: Gainsight PX: Event processing issue (US)

Affected: API

Current status of Gainsight PX: Operational — live Gainsight PX status

Timeline

1. Sep 29, 2026, 05:50 UTC
   investigating
   Between 05:50 and 06:10 UTC, we experienced issues with processing events due to a malfunctioning backend service. The issue has been resolved by restarting the affected component, and all systems are now operating normally.
2. Sep 29, 2026, 06:10 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 29, 2026, 06:42 UTC
   resolved
   This incident has been resolved.

Updates as published by Gainsight PX (original).