Major incident

Imagine Learning: Imagine Math - Users in Pre-K to 2nd Grade Experiencing Error Message After Signing In

Affected: Imagine Math

Current status of Imagine Learning: Operational — live Imagine Learning status

Timeline

1. Sep 1, 2026, 19:16 UTC
   investigating
   Our team is actively investigating an issue impacting users of Imagine Math. Pre-K through 2nd grade users may experience an error message after signing in. We apologize for the inconvenience and will provide an update soon.
2. Sep 1, 2026, 19:35 UTC
   identified
   Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
3. Sep 1, 2026, 19:42 UTC
   monitoring
   Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
4. Sep 1, 2026, 20:29 UTC
   resolved
   We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.

Updates as published by Imagine Learning (original).