OutageDB

Illumina Cloud Products outage history and status

Is Illumina Cloud Products down right now?

Partly
Partial System Outage Affected: Basespace Sequence Hub - Abu Dhabi (major outage), Illumina BioInsight Platform Core - Abu Dhabi (major outage) Official status as of Nov 6, 2026, 20:17 UTC (refreshing…)
99.93%
uptime, 90 days
2
incidents, 90 days
5 h 05 min
median time to fix
Sep 16, 2026
last incident

Illumina Cloud Products components

UAE

Canada

Germany

Indonesia

United Kingdom

India

South Korea

Singapore

Australia

Israel

Japan

USA

Global

Illumina Cloud Products outage history

Dec: 1 incidents, 0 min of major outage 1 Dec Jan: 1 incidents, 0 min of major outage 1 Jan Feb: 0 incidents, 0 min of major outage Feb Mar: 6 incidents, 1520 min of major outage 6 Mar Apr: 1 incidents, 0 min of major outage 1 Apr May: 1 incidents, 0 min of major outage 1 May Jun: 0 incidents, 0 min of major outage Jun Jul: 1 incidents, 56 min of major outage 1 Jul Aug: 1 incidents, 96 min of major outage 1 Aug Sep: 1 incidents, 0 min of major outage 1 Sep Oct: 0 incidents, 0 min of major outage Oct Nov: 0 incidents, 0 min of major outage Nov
Illumina Cloud Products incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Sep 16, 2026, 15:42 UTC Illumina Connected Analytics Service Degradation
Illumina BioInsight Platform Core - Tel Aviv
 Minor 8 h 34 min
Aug 14, 2026, 11:11 UTC Illumina Platform Auth Service Degradation - Global
Basespace Sequence Hub - US East, Basespace Sequence Hub - Canada, Basespace Sequence Hub - Sydney, Illumina BioInsight Platform Core - US East, Illumina BioInsight Platform Core - Sydney, Illumina BioInsight Platform Core - Canada
 Critical 1 h 36 min
Jul 22, 2026, 21:42 UTC Illumina Connected Insights - Access Issues
Illumina Connected Insights - Sydney, Illumina Connected Insights - Canada, Illumina Connected Insights - Seoul, Illumina Connected Insights - Frankfurt, Illumina Connected Insights - London, Illumina Connected Insights - US East
 Critical 56 min
May 8, 2026, 00:35 UTC Availability issues in us-east-1 region for BaseSpace Sequence Hub
Basespace Sequence Hub - US East
 Minor 3 h 01 min
Apr 3, 2026, 15:42 UTC Case Variant Tagging Performance for Emedgene No impact 2 days 23 h
Mar 25, 2026, 21:45 UTC ICA Flow Degradation No impact —
Mar 2, 2026, 19:42 UTC Illumina Connected Analytics Service Degradation - UAE
Illumina BioInsight Platform Core - Abu Dhabi
 Critical 41 min
Mar 2, 2026, 16:19 UTC ICA computation impacted all regions
Basespace Sequence Hub - US East, Basespace Sequence Hub - Canada, Basespace Sequence Hub - Sydney, Basespace Sequence Hub - Frankfurt, Basespace Sequence Hub - London, Basespace Sequence Hub - Tokyo
 Major 4 h 28 min
Mar 2, 2026, 13:56 UTC Illumina Connected Analytics Service Degradation - UAE
Illumina BioInsight Platform Core - Abu Dhabi
 Minor 14 min
Mar 1, 2026, 19:28 UTC AWS availability zone issues in UAE, me-central-1, affecting Illumina Connected Analytics and Basespace Sequence Hub
Basespace Sequence Hub - Abu Dhabi, Illumina BioInsight Platform Core - Abu Dhabi
 Critical no update since Aug 14, 2026
Mar 1, 2026, 16:29 UTC BaseSpace Sequence Hub Service Degradation - UAE
Basespace Sequence Hub - Abu Dhabi
 Minor 21 h 10 min
Jan 29, 2026, 08:39 UTC Illumina Connected Insights Service Degradation - Frankfurt
Illumina Connected Insights - Frankfurt
 Minor 4 h 18 min
Dec 7, 2025, 06:36 UTC Illumina Software Login
Basespace Sequence Hub - US East, Basespace Sequence Hub - Canada, Basespace Sequence Hub - Sydney, Basespace Sequence Hub - Frankfurt, Basespace Sequence Hub - London, Basespace Sequence Hub - Tokyo
 Minor 2 days 14 h
Nov 6, 2025, 19:58 UTC ICA Flow - Delayed downloads from limited FSx availabiltiy
Illumina BioInsight Platform Core - US East, Illumina BioInsight Platform Core - Sydney, Illumina BioInsight Platform Core - Canada, Illumina BioInsight Platform Core - Frankfurt, Illumina BioInsight Platform Core - London, Illumina BioInsight Platform Core - Singapore
 Minor 3 h 04 min
Nov 3, 2025, 22:58 UTC Degraded ICA Flow S3 Download
Illumina BioInsight Platform Core - US East, Illumina BioInsight Platform Core - Sydney, Illumina BioInsight Platform Core - Canada, Illumina BioInsight Platform Core - Frankfurt, Illumina BioInsight Platform Core - London, Illumina BioInsight Platform Core - Singapore
 Minor 25 h 31 min
Oct 29, 2025, 02:40 UTC Illumina Connected Analytics Service Degradation - USA
Illumina BioInsight Platform Core - US East
 Minor 17 h 49 min
Oct 28, 2025, 22:22 UTC Dragen Apps and Content Degradation - Global
Dragen Apps and Content - Global
 Minor 156 days 17 h
Oct 28, 2025, 20:14 UTC Dragen Cloud License Service Degradation No impact 1 h 02 min
Oct 23, 2025, 04:04 UTC Dragen Apps and Content Degradation - Global
Dragen Apps and Content - Global
 Minor 5 days 17 h
Oct 20, 2025, 18:25 UTC Illumina Connected Insights Service Degradation
Illumina Connected Insights - US East
 Minor 23 h 02 min
Oct 20, 2025, 16:34 UTC BaseSpace Sequence Hub Service United States - Active Monitoring in Progress
Basespace Sequence Hub - US East
 Minor 25 h 30 min
Oct 20, 2025, 11:56 UTC Illumina Connected Analytics - Active Monitoring in Progress
Illumina BioInsight Platform Core - US East, Illumina BioInsight Platform Core - Sydney, Illumina BioInsight Platform Core - Canada, Illumina BioInsight Platform Core - Frankfurt, Illumina BioInsight Platform Core - London, Illumina BioInsight Platform Core - Singapore
 Minor 30 h 07 min
Oct 20, 2025, 07:47 UTC Dragen Cloud License Service Degradation
Dragen Cloud License Service
 Minor 13 h 21 min
Oct 20, 2025, 07:38 UTC Dragen Server License Service Degradation
Dragen Server License Service
 Minor 11 h 17 min
Oct 20, 2025, 07:38 UTC Dragen Cloud License Service Degradation No impact 4 min

34 incidents in our archive since July 25, 2025.

When and where Illumina Cloud Products fails

By weekday

Most incidents start on Mon.

  • Mon11
  • Tue5
  • Wed6
  • Thu5
  • Fri4
  • Sat0
  • Sun3

Most affected, last 12 months

  • Illumina BioInsight Platform Core - Abu Dhabi5
  • Basespace Sequence Hub - Abu Dhabi4
  • Basespace Sequence Hub - US East4
  • Basespace Sequence Hub - Canada3
  • Basespace Sequence Hub - Sydney3
  • Illumina BioInsight Platform Core - Canada3
  • Illumina BioInsight Platform Core - Frankfurt3
  • Illumina BioInsight Platform Core - Sydney3

When Illumina Cloud Products went down with others

Other cloud & hosting services

FAQ

Is Illumina Cloud Products down right now?
At our last check Illumina Cloud Products's official status page reported: Partial System Outage. This page refreshes the status every few minutes.
How often does Illumina Cloud Products go down?
Illumina Cloud Products reported 2 incidents in the last 90 days (1 major or critical), with 96 minutes of major outage: 99.93% uptime.
When was the last Illumina Cloud Products outage?
The latest reported incident started on Sep 16, 2026, 15:42 UTC: "Illumina Connected Analytics Service Degradation", resolved after 8 h 34 min.
How long do Illumina Cloud Products outages last?
Half of Illumina Cloud Products's incidents in the last 90 days were resolved within 5 h 05 min.

Source: Illumina Cloud Products official status page · RSS of Illumina Cloud Products incidents · status badge for your site