OutageDB

Critical incident

Illumina Cloud Products: Illumina Platform Auth Service Degradation - Global

Aug 14, 2026, 11:11 UTC
started
12:48 UTC
resolved
1 h 36 min
duration

Affected: Basespace Sequence Hub - US East, Basespace Sequence Hub - Canada, Basespace Sequence Hub - Sydney, Illumina BioInsight Platform Core - US East, Illumina BioInsight Platform Core - Sydney, Illumina BioInsight Platform Core - Canada, Illumina BioInsight Platform Core - Frankfurt, TruSight Software Suite - Frankfurt

Current status of Illumina Cloud Products: Partial outage — live Illumina Cloud Products status

Timeline

  1. Aug 14, 2026, 11:11 UTC
    investigating
    We are currently experiencing a service degradation in the login/authentication service and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at [email protected].
  2. Aug 14, 2026, 11:23 UTC
    investigating
    We are continuing to investigate this issue.
  3. Aug 14, 2026, 11:24 UTC
    investigating
    We are continuing to investigate this issue.
  4. Aug 14, 2026, 12:48 UTC
    resolved
    This incident has been resolved and the incident is now closed. Please contact Technical Support at [email protected] if you have any further questions.

Updates as published by Illumina Cloud Products (original).

Other services with incidents at the same time

More Illumina Cloud Products incidents