Critical incident

Illumina Cloud Products: Illumina Connected Insights - Access Issues

Affected: Illumina Connected Insights - Sydney, Illumina Connected Insights - Canada, Illumina Connected Insights - Seoul, Illumina Connected Insights - Frankfurt, Illumina Connected Insights - London, Illumina Connected Insights - US East

Current status of Illumina Cloud Products: Partial outage — live Illumina Cloud Products status

Timeline

1. Jul 22, 2026, 21:42 UTC
   investigating
   We are experiencing issues with Illumina connected Insights where user is not able to select workgroup and login to the application. We are actively working on the fix.
2. Jul 22, 2026, 22:38 UTC
   resolved
   Issue has been resolved. There was a configuration issue which has been fixed now.

Updates as published by Illumina Cloud Products (original).