Critical incident

Housecall Pro: CSR AI Voice Assistant Call Failures

Affected: CSR AI

Current status of Housecall Pro: Operational — live Housecall Pro status

Timeline

1. Jul 2, 2026, 14:19 UTC
   investigating
   We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.
2. Jul 2, 2026, 14:23 UTC
   investigating
   We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.
3. Jul 2, 2026, 15:58 UTC
   investigating
   We are still investigating but all calls are being handled by our HCP Assist team.
4. Jul 2, 2026, 16:56 UTC
   investigating
   We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.
5. Jul 2, 2026, 20:37 UTC
   investigating
   The issue was fully resolved at 1:21 pm ET
6. Jul 2, 2026, 21:41 UTC
   resolved
   This incident has been resolved.

Updates as published by Housecall Pro (original).